Award
Utah Division of Purchasing and General Services KM21-47
Citizen Engagement Platform
Recipient
Multiple vendors including Maximus US Services, Inc., Tyler Technologies Inc., Accenture, and others
Awarded
July 27, 2021
Identifier
KM21-47
The State of Utah, through the Utah Division of Purchasing & General Services, awarded contracts to multiple vendors including Maximus US Services, Inc., Tyler Technologies Inc., Accenture, and others for providing versatile online Citizen Engagement Platforms under NASPO ValuePoint Cooperative Solicitation. The awards cover five categories: Platform Management, Master Data Management, Chatbots and Customer Service, Customer Engagement, and Social Listening. The contracts are master agreements with no guaranteed purchase amounts, and the vendors are expected to provide services such as onboarding, implementation, integration, and ongoing support. The procurement process involved technical evaluations and scoring, with 18 vendors meeting the minimum threshold for awards. The awards facilitate cooperative purchasing for state and local government entities, with the potential for other states and Canadian provinces to participate.
Description
Award for providing versatile online Citizen Engagement Platforms through NASPO ValuePoint Cooperative Solicitation. Multiple vendors were awarded contracts in various categories including Platform Management, Master Data Management, Chatbots and Customer Service, Customer Engagement, and Social Listening. The solicitation was conducted by the State of Utah Division of Purchasing & General Services. The RFP opened on 4/1/2021 and closed on 5/17/2021. Awarded vendors include Maximus US Services, Inc., Tyler Technologies Inc., Accenture, Blue Prism Software Inc., Citibot, Inc, Bang the Table USA LLC, Sambuq.com Inc, Adobe, CoreSphere, LLC, Merit International, Synchronous Technologies Inc DBA GreenRope, Medallia, Indigov Corporation, IBM, CitizenLab, PayIt, LLC, Deloitte, and Granicus, LLC.