Orange County M00000116994

Extended Platinum Services Service Period: November 7, 2024 - September 30, 2025 Scope of Services Services Included:...

This purchase order from Orange County, Florida, awarded to Daktronics Inc., is a contract for the provision of Extended Platinum Services, covering scheduled on-site diagnostics, electronic component replacement, parts coverage, technical support, and access to service centers. The contract spans from November 7, 2024, to September 30, 2025, with a total award amount of $26,805. The scope excludes preventative maintenance, network monitoring, extended hours, and specialized access. The award is a single-transaction procurement for maintenance of electronic display equipment at unspecified locations within Orange County.

Description

Extended Platinum Services Service Period: November 7, 2024 - September 30, 2025 Scope of Services Services Included: 1. Scheduled on-site labor to diagnose and/or replace failed electronic components. 2. Costs of Standard Access* to the Display/Equipment. 3. Daktronics parts coverage, which includes: 3.1. Daktronics Rapid Parts Exchange Program for available parts only. 3.2. Repair or replacement of failed electronic parts or assemblies. 3.3. Shipping of repaired or replaced failed electronic components from Daktronics. 4. Technical support via telephone during business hours as defined below. 5. Access to the Service Coordination Center. *Standard Access is defined as unrestricted access to the entire display/equipment with up to a 45' aerial lift or bucket truck for an outdoor display or 30' for an indoor display. Platinum shall not include nor be construed to include any service or support that is not expressly stated above in the definition of the Platinum service. Examples of services that are not within the scope of Platinum service include, but are not limited to, the following: - Preventative Maintenance, such as annual systems checks, filter changes, etc. - Network Operations Monitoring services. - Extended service hours or expedited response times. - After hours telephone support. - Costs of access to the display with articulating or specialty lifts or any use of scaffolding or special equipment to protect customer facilities. Equipment List: Job #:C20444 QTY:8 E