Guilford County NC MUNIS #20306

Guilford County Legal Case Management System (RFP)

The Guilford County Purchasing Department is soliciting proposals for a secure, cloud-hosted Legal Case Management System (LCMS) to support the Guilford County Attorneys Office. The awarded contract will be with a qualified Provider to deliver a SaaS solution hosted on a government-recognized cloud infrastructure such as AWS or Microsoft Azure. The system must support case tracking, document management, calendaring, workflow automation, reporting, and compliance with federal and state regulations. Key requirements include multi-tier architecture with redundancy, disaster recovery, 99.9% uptime SLA, encryption of data at rest and in transit, role-based access control, audit logging, vulnerability management, SOC 2 Type II certification, and integration with the County's identity management via SSO protocols. The contract term is initially three years with two optional one-year renewals, totaling up to five years. The Provider must meet a 15% aspirational MWBE participation goal. The solution must include features such as confidential file access, invoice submission through a case portal, dashboards for task tracking, full-text search, and conflict checking. Implementation includes project management, risk management, UAT, training, and go-live support. Data privacy and governance require that all data reside within the United States, with no data mining or subcontractor access without disclosure. The County retains full ownership of all data. The place of performance is Guilford County, North Carolina, specifically supporting the County Attorneys Office located in Greensboro, NC. No specific OEMs or vendors are named in the document; the award is open to qualified firms responding to the RFP. Unique contract requirements include compliance with CJIS and HIPAA if applicable, detailed security and data governance protocols, and a shared responsibility model for security between vendor and County.

Description

Request for Proposal for a secure, cloud-hosted Legal Case Management System to support the Guilford County Attorneys Office for their legal operations. The system must support case tracking, document management, calendaring, workflow automation, reporting, and compliance with applicable federal and state regulations.

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