Avondale 25-348C

After-Hours Answering Service

The City of Avondale, Arizona, through its Procurement Office, awarded a Professional Services Agreement to AnswerNow! Inc., an Arizona incorporated vendor, for After-Hours Answering Service. The contract number is 25-348C. The awarded services include providing a dedicated toll-free phone line and online submission form services for the City's employee integrity line, operating 24/7. The contractor is responsible for call handling, including receiving complaints, concerns, or observations, maintaining caller anonymity if requested, and distributing call details to designated City recipients. The online service includes a public website with a customized web form for anonymous tip submissions. The contract includes a fee proposal with tiered pricing based on call minutes, a one-time setup fee, and recurring costs for the online form. The contract period of performance is from July 28, 2025, to July 27, 2026, with a final expiration date of July 27, 2030, allowing for extensions. The contract requires recording with Maricopa County. The City of Avondale's Procurement Manager and City Attorney are involved in approvals, and the vendor contact is Rachel Iles at AnswerNow! Inc. The contract includes a first amendment to add additional services to the scope of work.

Description

After-Hours Answering Service

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